Privacy Policy & Data Trust
Your sacred trust is our highest priority. We treat your personal information with the same integrity and reverence with which we hand-churn our A2 Bilona Ghee.
Key Privacy Summary
We collect only the essential details necessary to deliver fresh batches of ghee to your doorstep and keep you updated on shipping. We never sell or rent your personal information. All electronic payments are processed through RBI-authorized, PCI-DSS certified gateways (Razorpay).
Information We Collect
When you visit gopinathghee.com, browse our Vedic products, or place an order, we collect information that you knowingly provide to us:
- Identity & Contact Data: Full name, shipping address, billing address, phone/WhatsApp number, and email address.
- Order & Transaction Data: Details of products ordered, batch preferences, invoice records, and delivery confirmations.
- Payment Transaction Identifiers: We do NOT store your credit/debit card numbers or UPI PINs. We only receive secure tokenized transaction IDs and payment status from Razorpay.
- Technical & Browsing Data: IP address, browser type, device details, and anonymous cookies to maintain cart contents and optimize page speed.
How We Use Your Information
We use the data collected strictly for lawful business purposes associated with providing pure A2 ghee:
- Processing, packing, and dispatching your glass-jar ghee orders from our Gaushala.
- Sending automated order receipts, tax invoices, and real-time courier tracking updates via SMS, WhatsApp, or email.
- Customer support and resolving inquiries regarding batch purity, shelf life, or transit status.
- Notifying you of seasonal batch releases or Vedic festival harvest specials (only if you have opted in).
- Preventing fraudulent transactions and ensuring website security.
Payment Security & Gateways
Online transactions on Gopinath Ghee are processed through Razorpay Software Private Limited, which is compliant with the highest industry benchmark: PCI-DSS Level 1. Your card details and sensitive banking credentials are encrypted using 256-bit SSL encryption and never touch our servers.
Information Sharing & Third Parties
We do not sell, rent, or trade your personal information. We only share essential details with trusted logistics and infrastructure partners:
- Courier & Logistics Partners (e.g. Delhivery, Bluedart, Shiprocket, DTDC): Only your name, shipping address, and contact number to deliver packages safely.
- Communication Providers: WhatsApp Business API and transactional email gateways to deliver order confirmations and tracking alerts.
- Legal & Regulatory Authorities: Only when strictly required by Indian law, judicial decree, or FSSAI regulatory compliance.
Your Rights & Opt-Out
You have full control over your personal data. You may at any time request access to the information we hold about you, request corrections, or request deletion of your account. You can unsubscribe from promotional newsletters at any time by clicking the unsubscribe link in our emails or messaging us on WhatsApp.
Grievance Officer & Contact
In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, the details of our Grievance Officer are provided below: