Refund & Cancellation Policy
We stand unconditionally behind the sacred purity of every jar we churn. If your package arrives damaged or you face any issue, we ensure a seamless replacement or full refund.
Our 100% Purity & Care Commitment
As a consumable dairy product prepared under stringent FSSAI safety norms, opened jars cannot be returned to our gaushala. However, if your jar is damaged during transit, leaked, or if you received the wrong item, we provide a free replacement dispatched immediately or an instant 100% refund with no questions asked.
Eligibility for Replacement or Refund
You are entitled to a complimentary replacement or full refund under any of the following circumstances:
- Transit Damage: Glass jar arrived broken, cracked, chipped, or leaking upon unboxing.
- Tampered Seal: The outer protective gold tamper-evident seal or cap was compromised prior to delivery.
- Incorrect Item Dispatched: You received a different product size or variant than what was ordered.
- Expired or Defective Batch: Quality defect verified against our official NABL laboratory certificates.
How to Request a Replacement in 3 Easy Steps
We resolve replacement requests within 2 to 4 hours without tedious paperwork:
Snap 1 or 2 clear photos or a short video showing the damaged jar or packaging box.
WhatsApp us at +91 95376 18527 or email info@gopinathghee.com with your Order ID within 48 hours.
Our team verifies and immediately dispatches a brand new fresh jar with priority express shipping.
Order Cancellation Policy
You can cancel your order at any time before it has been dispatched from our facility. Once an order is cancelled, 100% of the paid amount will be refunded immediately without any cancellation charges. If the shipment is already in transit with our logistics partner, cancellation is not possible; you may refuse delivery at your door or contact our support for assistance.
Refund Processing & Timelines
All approved refunds are credited back directly to the original payment source:
- UPI / Google Pay / PhonePe: Credited within 24 to 48 hours.
- Credit / Debit Cards: Credited within 3 to 5 business days (depending on your issuing bank).
- Net Banking: Credited within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Refunds are processed via instant UPI transfer or NEFT bank transfer upon receiving your preferred account details.
Need Immediate Help with Your Order?
Our Gaushala customer care team is available 6 days a week to help with returns, refunds, or batch clarifications.