Shipping & Delivery Policy
We take extreme care in packing our glass jars in shock-absorbent eco-cushioning so your sacred A2 Gir Cow Bilona Ghee arrives fresh, intact, and pure at your doorstep.
Shipping Rates & Eligibility
We ship across all 28 states and 8 union territories of India through premier express logistics networks:
| Order Total | Standard Shipping Fee | Estimated Delivery |
|---|---|---|
| ₹999 and above | FREE (Complimentary) | 2 – 5 business days |
| Below ₹999 | Flat ₹60 across India | 3 – 6 business days |
| Cash on Delivery (COD) | Standard Fee + ₹40 handling fee | 3 – 6 business days |
Order Processing & Delivery Timelines
All orders are processed and packed directly from our dairy facility in Anand, Gujarat.
- Dispatch Window: Orders placed before 12:00 PM IST on working days (Monday to Saturday) are dispatched the same day. Orders placed after 12:00 PM or on Sundays are dispatched on the next working business day.
- Gujarat (Statewide): Delivered within 24 to 48 hours.
- Major Metros (Mumbai, Delhi-NCR, Bengaluru, Hyderabad, Chennai, Pune, Kolkata): Delivered within 2 to 4 business days.
- Rest of India & Tier-2/3 Cities: Delivered within 3 to 6 business days.
- Remote / Northeast / J&K Locations: May take 5 to 8 business days depending on local postal connectivity.
Eco-Friendly Shatter-Proof Glass Jar Packaging
We believe pure food belongs only in inert, food-grade glass jars — never in cheap plastic or reactive metal cans. To ensure complete safety during transit, every jar is sealed with a tamper-evident gold neck band, housed in a custom shock-absorbing air-cushioned jacket, and enclosed in a rigid 5-ply corrugated delivery box. Our transit breakage rate is less than 0.05%.
Live Tracking Notifications
As soon as your package is dispatched, you will receive an automated notification on WhatsApp and SMS containing your live AWB Tracking Number and courier partner link. You can track your shipment's journey from our Gaushala to your kitchen in real time.
100% Transit Damage Replacement Guarantee
In the rare event that your glass jar arrives broken, leaking, or damaged during transit, do not worry. Simply WhatsApp us a photo or short video of the package within 48 hours of delivery, and we will dispatch a brand new replacement jar immediately at zero cost, or issue a 100% full refund.